CIMcloud Blog

CIMcloud is Introduced at the Vrakas/Blum Computer Consulting, Inc. 2017 User Conference

Posted by Gabriela Morales on Nov 14, 2017 11:01:00 AM

On October 25th, Vrakas/Blum Computer Consulting, Inc. (VBCC) held their 2017 User Conference in Waukesha WI. CIMcloud had a wonderful time taking part as a sponsor. Dinner the night before, informative sessions, lunch with customers, and a fun happy hour and raffle provided ample opportunities for us to network with VBCC employees, Sage representatives, fellow sponsors, and of course attendees.  

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Topics: Partners

Security Enhancement via TLS Disablement

Posted by Chris Bradley on Oct 5, 2017 8:23:51 AM

Attention CIMcloud (and Website Pipeline) site owners! We’ve got a security update in the works that we wanted to share, and more importantly, describe how it could impact your website.

In a nutshell, the Payment Card Industry Security Standards Council (PCI-SSC) recently released FAQs ahead of changes to their data security standards. Among their recommendations, the Security Council heavily encouraged hosting providers to upgrade their Transport Layer Security (TLS) as soon as possible.

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Topics: Company News, Customers

Employee Spotlight: Drew Davis

Posted by Jack Evans on Jun 19, 2017 10:26:00 AM

Drew Davis is a Systems Administrator at CIMcloud, joining the team in February 2017 after serving in various IT roles for a medical management company. He has worked professionally in IT for almost 11 years now, but has been a "full-time nerd" for his entire life and built his first computer when he was just 7 years old (with some help from his dad, of course).

He's already taken on a great deal of responsibility in his brief time here, managing the day to day operations for Server level activities, fixing random issues that arise and proactively working to improve processes that will make the CIMcloud platform even better for customers. Like the rest of our IT department, Drew does an exceptional job of balancing a variety of ongoing tasks and has quickly become an invaluable asset for our team.  

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Topics: Culture, Employee Features

Employee Spotlight: Steven Hearndon

Posted by Jack Evans on Jun 12, 2017 10:30:00 AM

Steven Hearndon joined the CIMcloud team in January 2017, bringing over 13 years of experience in professional software development. After almost 9 years working for a copier company in various roles, he returned to school to get his Master's degree in Computer Science and spent the last 3 years as a full-time student while working 2 part-time jobs. 

As a Product Manager, Steven oversees the translation of CIMcloud's product vision into an actual implementation plan for our product team. This requires in-depth collaboration with all areas of the business to make the CIMcloud vision a reality, and managing internal communication to ensure all software developers are on the same page as they work. 

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Topics: Culture, Employee Features

CIMcloud CEO Joins Industry Thought Leaders on Enterprise Software Podcast

Posted by Jack Evans on Jun 8, 2017 3:00:00 PM

CIMcloud CEO, Brian Seidel, joined the Enterprise Software Podcast as their guest for this week's episode titled "Citizenship and CIMcloud". The Enterprise Software Podcast is hosted by our good friends Darcy Boerio (DAB Partners), Bob McAdam (Dynamic Communities) and Todd McDaniel (Dynavistics), giving their audience an opportunity to hear valuable insights and information on various Enterprise Software topics.

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Topics: Customer Interaction Management

How Online Ordering Helps Protect Your Business

Posted by Jack Evans on May 31, 2017 3:15:00 PM

We've all been in a situation where you are placing an order and think to yourself, "I'm not sure they're going to get my order right". Regardless of industry, customers now have more leverage than ever due to the amount of competition in the market and therefore won't settle for subpar experiences. When you mess up a customer order, or even leave them thinking you did, their perception of your organization will be changed and you may have lost a customer for life. 

Businesses, and particularly ones that sell B2B, need to do everything in their power to proactively remove any doubt customers may have about their ability to deliver on expectations. An easy way to accomplish this is to offer self-service alternatives (like a Customer Portal) that empower customers to order whenever they want and places responsibility for the actual input of the order in their hands, not your employees. Giving customers the ability to order online can be a massive differentiator for your organization and goes a long way towards protecting your business from the pitfalls of unavoidable human errors. 

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Topics: Customer Interaction Management

Employee Spotlight: Mike Hodges

Posted by Jack Evans on May 30, 2017 10:30:00 AM

Mike Hodges is a Software Developer at CIMcloud, joining the team in January 2017 and bringing over 15 years of experience in programming and software development for various organizations. Prior to joining the team, Mike was a Software Developer at Fluor Enterprises, Inc. working for their government group.

As a member of our Investment team, he spends part of his days "walking around in a confused haze" awaiting clarity to strike. Fortunately for us it typically does, and a large portion of his time is spent working on prototypes for new innovations to the CIMcloud platform. 

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Topics: Culture, Employee Features

Why Integrate Your CRM

Posted by Jack Evans on May 23, 2017 9:25:00 AM

Maintaining long-term relationships with customers is a challenge for B2B companies that has and always will exist, regardless of who your customers are or what you sell to them. 

Technological advances have allowed the emergence of solutions like Customer Relationship Management (CRM), designed to provide employees with a tool to more efficiently keep and grow these relationships. While traditional CRM software has removed the need to track customer information on handwritten notes, it still falls short of the goal to "maintain and perfect customer relationships" for one key reason: It lacks integration with customer-specific data sources, like your ERP accounting system and other business applications. 

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Topics: Customer Interaction Management

Employee Spotlight: Daniel Carton

Posted by Jack Evans on May 22, 2017 10:30:00 AM

Daniel Carton has been part of the CIMcloud team for over a year, serving as an intern before coming on full time in January of 2017. Before joining the team, Daniel worked in a software lab at the University of South Carolina while he was working on his undergraduate and graduate degrees. 

As a member of the CIMcloud Small Development Team, Daniel works with sites that are not yet live to the public doing site enhancements. He spends a large part of his days working on custom development and code base alterations, doing everything from rearranging site elements to a completely new implementation. Daniel brings a high level of expertise and has already accomplished a lot in his various roles here, and is a survivor of the the infamous Intern Nerf Assault

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Topics: Culture, Employee Features

2017 Sage Summit Video

Posted by Chris Frendo on May 19, 2017 10:45:39 AM

Sage Summit has always been a huge event for our company, and this year's event was no different!

Check out this video for some behind the scenes footage and a recap of Sage Summit 2017 in Atlanta.

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Topics: Company News