Drew Davis is a Systems Administrator at CIMcloud, joining the team in February 2017 after serving in various IT roles for a medical management company. He has worked professionally in IT for almost 11 years now, but has been a "full-time nerd" for his entire life and built his first computer when he was just 7 years old (with some help from his dad, of course).

He's already taken on a great deal of responsibility in his brief time here, managing the day to day operations for Server level activities, fixing random issues that arise and proactively working to improve processes that will make the CIMcloud platform even better for customers. Like the rest of our IT department, Drew does an exceptional job of balancing a variety of ongoing tasks and has quickly become an invaluable asset for our team.  

Steven Hearndon joined the CIMcloud team in January 2017, bringing over 13 years of experience in professional software development. After almost 9 years working for a copier company in various roles, he returned to school to get his Master's degree in Computer Science and spent the last 3 years as a full-time student while working 2 part-time jobs. 

As a Product Manager, Steven oversees the translation of CIMcloud's product vision into an actual implementation plan for our product team. This requires in-depth collaboration with all areas of the business to make the CIMcloud vision a reality, and managing internal communication to ensure all software developers are on the same page as they work. 

CIMcloud CEO, Brian Seidel, joined the Enterprise Software Podcast as their guest for this week's episode titled "Citizenship and CIMcloud". The Enterprise Software Podcast is hosted by our good friends Darcy Boerio (DAB Partners), Bob McAdam (Dynamic Communities) and Todd McDaniel (Dynavistics), giving their audience an opportunity to hear valuable insights and information on various Enterprise Software topics.

We've all been in a situation where you are placing an order and think to yourself, "I'm not sure they're going to get my order right". Regardless of industry, customers now have more leverage than ever due to the amount of competition in the market and therefore won't settle for subpar experiences. When you mess up a customer order, or even leave them thinking you did, their perception of your organization will be changed and you may have lost a customer for life. 

Businesses, and particularly ones that sell B2B, need to do everything in their power to proactively remove any doubt customers may have about their ability to deliver on expectations. An easy way to accomplish this is to offer self-service alternatives (like a Customer Portal) that empower customers to order whenever they want and places responsibility for the actual input of the order in their hands, not your employees. Giving customers the ability to order online can be a massive differentiator for your organization and goes a long way towards protecting your business from the pitfalls of unavoidable human errors. 

Mike Hodges is a Software Developer at CIMcloud, joining the team in January 2017 and bringing over 15 years of experience in programming and software development for various organizations. Prior to joining the team, Mike was a Software Developer at Fluor Enterprises, Inc. working for their government group.

As a member of our Investment team, he spends part of his days "walking around in a confused haze" awaiting clarity to strike. Fortunately for us it typically does, and a large portion of his time is spent working on prototypes for new innovations to the CIMcloud platform. 

Maintaining long-term relationships with customers is a challenge for B2B companies that has and always will exist, regardless of who your customers are or what you sell to them. 

Technological advances have allowed the emergence of solutions like Customer Relationship Management (CRM), designed to provide employees with a tool to more efficiently keep and grow these relationships. While traditional CRM software has removed the need to track customer information on handwritten notes, it still falls short of the goal to "maintain and perfect customer relationships" for one key reason: It lacks integration with customer-specific data sources, like your ERP accounting system and other business applications. 

Daniel Carton has been part of the CIMcloud team for over a year, serving as an intern before coming on full time in January of 2017. Before joining the team, Daniel worked in a software lab at the University of South Carolina while he was working on his undergraduate and graduate degrees. 

As a member of the CIMcloud Small Development Team, Daniel works with sites that are not yet live to the public doing site enhancements. He spends a large part of his days working on custom development and code base alterations, doing everything from rearranging site elements to a completely new implementation. Daniel brings a high level of expertise and has already accomplished a lot in his various roles here, and is a survivor of the the infamous Intern Nerf Assault. 

Sage Summit has always been a huge event for our company, and this year's event was no different!

Check out this video for some behind the scenes footage and a recap of Sage Summit 2017 in Atlanta.

Sage Summit 2017 was one for the books!

The CIMcloud team hit the road last week for Sage Summit 2017 in Atlanta and, needless to say, it was an awesome couple of days. Sage Summit has always been a great chance to reconvene with some of our longtime customers and partners, but it's also a great opportunity to meet new people and share ideas. Between all the valuable information learned at the information sessions, and idea sharing throughout the days and nights, Sage Summit proved why it's a can't miss event each and every year.

Brady Bannister is a Software Developer on our ERP Operations Team, joining the company in January of 2017. Prior to working at Website Pipeline, Brady was at Clemson University doubling as a student and an employee of Clemson's IT Support Center. 

His first month or so at Website Pipeline was spent familiarizing himself with the web development tools, software applications and programming languages used by Website Pipeline. Brady then moved to the ERP Operations team after completing new developer training, and spends his days completing a variety of ERP related tasks.