CIMcloud Blog

Why Your Customers Need A Self-Service Alternative We've all been in a situation at a restaurant where you are waiting to order and find yourself thinking, "I'm not sure if they're going to get my order right".  Due to the saturation of virtually every industry, customers now have more leverage than ever when selecting between options in the market and won't settle for subpar experiences. When you mess up a customer order, or even have them thinking you did, their perception of your organization will be changed and you may have lost a customer for life. If you are a fast food restaurant they may forget about a bad experience over time, but for B2B companies  These B2B companies get tons of orders everyday and therefore don't have the time to triple check the accuracy of every single customer order. So how can they ensure accuracy on every order while offering the customization needed for expensive, complex transactions? Offer customers a self-service solution. 
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