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Benefits of a B2B Customer Self-Service Portal

A B2B Customer Self-Service Portal (or “B2B Portal” for short) allows your existing customers to login, shop for products, see their pricing, create quotes, place and track orders, track and pay invoices, and access their account information. CIMcloud’s B2B Portal is a powerful tool that can help you improve customer service, increase sales, and reduce costs.

Here are some of the key benefits of using a B2B Portal:

  • Improved customer service: Customers can access their account information and place orders 24/7, which can free up your staff to focus on other tasks.
  • Increased sales: Customers can easily browse your product catalog, create quotes, and place orders, which can lead to increased sales.
  • Reduced costs: By eliminating the need for customer service representatives to process orders, you can reduce your costs.

If you’re looking for a way to improve customer service, increase sales, and reduce costs, then a B2B Customer Self-Service Portal is a great option for you.

Here are some of the key features of CIMcloud’s B2B Portal:

  • Secure access: Customers can access the portal using a username and password.
  • Product catalog: Customers can browse your product catalog and view product pricing.
  • Quotes: Customers can create quotes for products.
  • Orders: Customers can place orders for products.
  • Order tracking: Customers can track the status of their orders.
  • Invoices: Customers can view their invoices and make payments.
  • Account information: Customers can view their account information, such as their contact information and shipping address.

If you’re interested in learning more about CIMcloud’s B2B Portal, please visit the B2B Customer Self-Service Portal article in the CIMcloud Help Center or contact us.

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