An Overview Of The 3PS Framework And Why It Matters
The CIMcloud 3PS Framework (Programs, Projects, Platforms, and Solutions) is a methodology for planning, executing, and managing customer interaction management (CIM) initiatives. The framework helps organizations to break down complex projects into smaller, more manageable tasks, and to ensure that all stakeholders are aligned on the goals and objectives of the project.
The 3PS Framework consists of four components:
- Programs: A program is a high-level initiative that encompasses multiple projects. Programs are typically managed by a program manager, who is responsible for ensuring that the projects within the program are aligned with the overall goals of the program.
- Projects: A project is a discrete set of tasks that are undertaken to achieve a specific goal. Projects are typically managed by a project manager, who is responsible for ensuring that the project is completed on time, within budget, and to the required quality standards.
- Platforms: A platform is a set of shared services and infrastructure that support multiple projects. Platforms can help to improve the efficiency and effectiveness of projects by providing a common foundation for development and deployment.
- Solutions: A solution is a complete CIM implementation that includes a platform, a set of projects, and a set of business processes. Solutions are typically delivered to customers by a CIM implementation partner.
The CIMcloud 3PS Framework is a valuable tool for organizations that are looking to improve their customer interaction management capabilities. The framework can help organizations to:
- Break down complex projects into smaller, more manageable tasks
- Ensure that all stakeholders are aligned on the goals and objectives of the project
- Improve the efficiency and effectiveness of projects
- Deliver complete CIM implementations to customers
Ready to learn more? Watch an overview video of the The Program, Projects, Platforms & Solution Framework on the CIMcloud Help Center and make sure your next initiative is a success.