CIMcloud Blog

Jack Evans

Recent Posts

Employee Spotlight: Daniel Carton

Posted by Jack Evans on May 22, 2017 10:30:00 AM

Daniel Carton has been part of the CIMcloud team for over a year, serving as an intern before coming on full time in January of 2017. Before joining the team, Daniel worked in a software lab at the University of South Carolina while he was working on his undergraduate and graduate degrees. 

As a member of the CIMcloud Small Development Team, Daniel works with sites that are not yet live to the public doing site enhancements. He spends a large part of his days working on custom development and code base alterations, doing everything from rearranging site elements to a completely new implementation. Daniel brings a high level of expertise and has already accomplished a lot in his various roles here, and is a survivor of the the infamous Intern Nerf Assault

Read More

Topics: Culture, Employee Features

CIMcloud Takes on Sage Summit 2017 in Atlanta

Posted by Jack Evans on May 16, 2017 1:58:21 PM

Sage Summit 2017 was one for the books!

The CIMcloud team hit the road last week for Sage Summit 2017 in Atlanta and, needless to say, it was an awesome couple of days. Sage Summit has always been a great chance to reconvene with some of our longtime customers and partners, but it's also a great opportunity to meet new people and share ideas. Between all the valuable information learned at the information sessions, and idea sharing throughout the days and nights, Sage Summit proved why it's a can't miss event each and every year.

Read More

Topics: Company News

Why You Need ERP-Integrated Applications

Posted by Jack Evans on May 11, 2017 8:05:00 AM

Empowering customers and employees with tools can be an invaluable asset for your business, enabling more effective and efficient customer interactions. An E-Commerce presence and CRM solutions are just two examples of the vast amount of “tools” designed to improve the way customers and companies interact, but what is really needed for these tools to be valuable: DATA.

Whether it’s the data used to power the application, or the resulting information from usage, these tools are only as valuable as the information displayed to and resulting from users. So whether it’s due to a poor integration or re-keying errors, if the applications used by your employees and customers display inaccurate data, what are they really accomplishing?

Read More

Topics: Customer Interaction Management

Why You Need A Cloud Data Hub

Posted by Jack Evans on May 8, 2017 3:05:00 PM

As you begin reading this, stop and think about all the different business applications you use every single day just to do your job (if you opened this via email, that's one of them).

While email is a somewhat basic application, more complex solutions like marketing automation, CRM and B2C retail shopping carts are being utilized every day, and generating a massive amount of data each time they are used (all of which is valuable). But what happens to all this data?

If you aren't using a cloud data hub to move data back and forth between applications, then there's a good chance that all the information generated is long gone. 

Read More

Topics: Customer Interaction Management

What Are Customer "Interactions"

Posted by Jack Evans on May 4, 2017 3:15:00 PM

The relationship between customers and the organizations trying to earn their business has always centered around two groups of activities; transactions and everything else. In the B2B selling world, the traditional ABC (Always Be Closing) approach has given way to a new selling style focused on building and maintaining relationships with customers. While transactions are the goal, everything else is what actually allows the sale to even happen. Without everything else, you've lost.

Whether it's a personal friendship or a business partner, building strong relationships requires a massive amount of interaction between two parties as they build trust and rapport with one another. These interactions enable you to even be considered an option in the market and ultimately shape a customer's decision on whether or not to buy. Most importantly, desirable interactions with customers generate return business and create evangelist in the market to promote your business. 

Which leads me back to the original question at hand; what exactly are all of these "interactions" that a company needs to capitalize on? 

Read More

Topics: Customer Interaction Management

CRM: It's Not Just For Sales Reps

Posted by Jack Evans on May 4, 2017 9:50:00 AM

Employees need tools that allow them to focus more time on building relationships and growing sales, and less time tracking down simple information or dealing with unnecessary requests. The quick-fire solution for many companies is to purchase a traditional CRM software, designed to empower your salesforce with a customer management tool.

But what if the information inside this tool is not accurate or valuable?

And what about the rest of your employees?

Read More

Topics: Customer Interaction Management

Why You Need A Customer Portal

Posted by Jack Evans on May 3, 2017 2:45:00 PM

We live in a world where you can buy a new car... at 4 a.m…. from your smartphone. Empowering customers with the capabilities to do business whenever and however they want has reshaped shopping expectations, and not just in the retail space. Regardless of what you sell, if the only time customers can interact with your company is during traditional hours, or when a rep becomes available, chances are they won’t be your customer much longer.

By implementing a self-service solution to remove employees from the middle of all interactions, you can offer customers 24/7 visibility into customer-specific information and a more convenient way to place orders or make payments. 

Read More

Topics: Customer Interaction Management

Why You Need an E-Commerce Storefront

Posted by Jack Evans on May 3, 2017 9:47:34 AM

Customers in the modern world are accustomed to highly flexible shopping experiences, where they are empowered to browse for anything they need, at any time of day.

Need some new clothes? Get online.

What about a new TV? Get online.

What about a huge purchase, like a car? Get online.

But what if I just remembered that I need something and it’s midnight? Get online.

While almost all B2C companies have adjusted to shifts in shopping expectations and implemented an E-Commerce presence, many B2B companies are missing out on major opportunities to interact with customers. 

Read More

Topics: Customer Interaction Management

Website Pipeline Introduces CIMcloud

Posted by Jack Evans on May 2, 2017 12:06:54 PM

 

Website Pipeline, a South Carolina-based software company, is proud to introduce the first Customer Interaction Management Software platform; CIMcloud. With CRM and E-Commerce functionality designed specifically for product-centric, B2B companies and 100% integration to their existing ERP, CIMcloud will revolutionize businesses by optimizing their customer interactions.

Read More

Topics: Company News, Customer Interaction Management

Employee Spotlight: Andrew Zhang

Posted by Jack Evans on Apr 24, 2017 10:30:00 AM

 

Andrew Zhang is a Software Developer on our Investment team, having been in this role for 3 months and previously serving as a summer intern at Website Pipeline. During the short time in his current role, Andrew has been exploring potential routes forward and implementing prototypes to proactively identify potential stumbling blocks before they occur. 

Having recently graduated from Clemson University, Andrew considers this his "first real job" but has professional experience in Software Development from freelance work (in addition to his internship with us). As a survivor of the Intern Nerf Assault of 2016, Andrew showed he has the toughness and resolve to overcome anything so we know he'll thrive on our team!

Read More

Topics: Culture, Employee Features